Freight charges are the responsibility of the customer and will only be credited in the event of a shipping error by Exertis NA. Otherwise, freight charges will NOT be credited. This includes freight for:
Exertis NA will ship via customer choice of 3rd party carrier, but reserves the right to in a future bill, pass on any accessorial fees associated with these orders. Damages, and lost shipments, are the responsibility of the owner of the 3rd party account.
Exertis NA will process direct shipments from its manufacturer partners in the event that Exertis NA does not have the inventory in its facilities. In the event of a manufacturer direct shipment, a $5 handling charge will apply.
Standard freight policies of Exertis NA will apply. Freight billings may follow actual shipment and may appear on a separate invoice to follow. Direct shipments are considered special orders and are non-cancelable, non-returnable, all freight charged for refusal of a special order is the responsibility of the customer. ALL Refurbished, Deal of the Day, B-Stock, or Demo items are sold As-Is, FINAL Sale and are non-cancelable, non-returnable.
Exertis NA is not responsible for shipping errors for orders shipping directly from a manufacturer. Customer is responsible for all freight charges.
Minimum order is $100 for a single PO. A $ 5 small order charge will be applied to the estimated freight cost for any order less than $100. Exertis NA reserves the right to charge freight on an actual invoice to follow.
Exertis NA charges mandatory shipping insurance as a separate line item on all orders and reserves the right to charge a fuel surcharge.
All product purchased and received through Exertis NA, should be examined by recipient upon receipt. Notify Exertis NA, as specified herein, of all discrepancies or refusals to accept delivery of purchased products.
Such notice must be reasonably detailed and explain the discrepancy or why the purchase was refused. All invoice discrepancies including but not limited to short shipments, lost shipments, concealed damages and requests for POD should be reported to Exertis NA within 3 days. If the purchaser does not give Exertis NA such notice as stated herein, the purchaser, as of the date of shipment, agrees that the products have been accepted and will be paid in accordance to terms.
As a valued customer of Exertis NA, you are eligible to return product based on the following terms and conditions.
The purchaser MUST obtain a valid Return Merchandise Authorization (RMA) number from Exertis NA Customer Care department on all returns. RMA’s will be issued, at Exertis NA’s sole discretion, in accordance with the above terms and conditions. The purchaser must provide an account number and information, as required by Exertis NA, for all returns. RMA’s are valid 15 calendar days from the date of issuance. The purchaser must allow for in-transit time for product return; Exertis NA must physically receive products within the allotted 15 calendar days. The purchaser is responsible for ensuring that the RMA number is clearly written and visible on the shipping label only of product when it is returned to Exertis NA. The RMA numbers must not be written directly on the manufacturers box, a label must be used. Exertis NA will refuse delivery of any boxes without a valid and visible RMA number as noted above, a fee may be charged if box is not in 100% resalable condition. The warehouse will inspect all product returned.
Exertis NA also reserves the right to refuse the return of products that are no longer in production or are being produced or published by a manufacturer that:
The following Information is needed to obtain a Return Merchandise Authorization:
Click here to submit a RMA request
Due to the accelerated depreciation of products if your return does not arrive at our warehouse within 15 days, an additional fee may be issued to your account or the return may be refused.
Any Products received to Exertis NA:
Exertis NA will refuse these unauthorized returns back to the purchaser or the purchaser’s customer. In addition, the purchaser must pay a $50 processing fee per shipment plus related freight charges. If the purchaser refuses the return shipment of unauthorized returned goods from Exertis NA or returns the unauthorized items back to Exertis NA a second time without Exertis NA's prior authorization, the purchaser agrees to relinquish all rights, the title and waives all claims against Exertis NA for credit related to such products.
Exertis NA does not issue returns for “stock balancing.” Any customer requests to return excess inventory are handled on a case-by-case basis. Customer will pay a restocking charge and all freight expenses. These charges are mandatory and are in addition to any other requirements as set forth between customer and Exertis NA. A valid RMA# must be issued for all returns. Customers will be charged a 25% restocking charge.
Additional requirements include:
Every effort will be made to channel defective and DOA returns directly to the manufacturer. Exertis NA will refer the customer to the manufacturer direct versus issuing a RMA for return to Exertis NA. Exertis NA will assist in expediting a response from the manufacturer. Manufacturers’ policies are subject to change without notice. Please consult with your sales representative during sale for the return guidelines.
All products returned as DOA or defective to Exertis NA will be tested; any product found not to be defective or DOA will be subject to return to the customer, at the customer’s expense, and a processing fee will be assessed.
If you have a DOA or defective product, please contact customer care team at 1-800-398-5652. A representative will then direct you on how to obtain technical support for your product. Often times the technical support call will assist you in reviewing the manufacturer’s installation procedures to rule out incompatibility. The call can help you to avoid the time and expense of returning a product.
Exertis NA will not issue a replacement or exchange product. Any product needed to replace a defective product must be ordered through Exertis NA by customer with a new and valid customer purchase order. Exertis NA will not place an order on customer’s behalf for a replacement shipment.
Exertis NA is not responsible for freight cost associated with defective products.
Damaged Returns are only for product purchased through Exertis NA.
Shipping Damage [visible damage to box/carton]
Concealed Damage [no visible damage to boxes/carton, including, but not limited to, glass breakage]
In order for Exertis NA to process your freight claim most efficiently the following should occur:
In order for Exertis NA to process your return in a timely manner, please review the information and follow the procedures outlined below:
Exertis NA reserves the right to apply all applicable charges to an invoice at its discretion without prior written notice.
Exertis NA reserves the right to change this policy at any time without notice.